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Write your own review3rd time using this company
Always a great experience with Overhead Door. 3rd time I’ve used them. Fabulous service.
Installed product:
Acadia 138 North Hatley LP Garage DoorTwo garage doors installed
Very pleased with Jeff White’s crew on the installation of the doors showed up on time. We are very happy with.
Installed product:
Acadia 138 Flush Garage DoorGarage Door Sale and Install
Excellent service from first call to door install.
I felt like Jeff and his team went above in beyond in all aspects.
Thank you.
Installed product:
Standard+ Classic XL Garage Doortop notch installation
While we had some challenges connecting on our sale and actually purchasing the door and opener, it was resolved. We were thoroughly impressed by our installation person. He was attentive to detail,… Read more While we had some challenges connecting on our sale and actually purchasing the door and opener, it was resolved. We were thoroughly impressed by our installation person. He was attentive to detail, professional and qualified. He took the care and attention to ensure all parts were optional, explained use and was articulate in ensuring his the door that had just been installed was free of debris / dirt on the surface. Suggest advising customer prior to making the final Visa charge - no notice.
Installed product:
Acadia 138 Classic CC Garage DoorBad experience
Before they would come out to check what was needed to repair the garage door we had to give a retainer deposit of $135.00 plus tax. A tech came and said the door was fixable. He made a list of parts… Read more Before they would come out to check what was needed to repair the garage door we had to give a retainer deposit of $135.00 plus tax. A tech came and said the door was fixable. He made a list of parts required. No mention of needing a new door was made. A call from the company said they couldn't fix it and we needed a new door. They kept the total retainer of $155.25 for the tech's 15 to 20 minute visit. I guess the fix didn't make enough money for them. We would not recommend them for repairs.
Company response:
Hi Nancy, Thank you for your comments. Our fee is not a retainer, that is the cost to respond to the service request to and from the site within 30 KM of our shop, as like most service companies. It is essentially a 1 hour charge from our shop to your location and back to our shop. If we were able to fix the door in the that amount of time then you are only charged for the extra parts if used. In your case the old door required a lot of a lot of work and parts we do not carry on a truck. Yes, we could have fixed it, although after the technician discussed it with the service manger it was determined that it would have been more cost effective to replace the door. We would have actually made more money off the repair although we did not think it was in your best interest. When a customer buys a door from us during a service call half the cost of the call actually comes off the price of the new door. In your case we did not get that far, since you are not happy with the service we provide you will receive a full refund. Thanks DaveTotal satisfaction with my new garage door
So very happy to have reached out to the professionals at Overhead Door. Now I have an amazing new garage door. The fit is perfect and it looks wonderful. The team at Overhead Door are great to work…
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So very happy to have reached out to the professionals at Overhead Door. Now I have an amazing new garage door. The fit is perfect and it looks wonderful. The team at Overhead Door are great to work with who know exactly what is required. I also benefited from a quick turnaround as well , 4 days. Very happy !